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My resume:

Jared Peacock
Lexington, Oklahoma


* Attended school for Comptia's A+ and Net+ Certification, A+ certified. Received Outstanding Adult Student of the Year.

* Knowledge of Microsoft Windows Operating systems, and IBM based hardware and software.

* Attended Skills USA / VICA state competition, honored with second place.

* Skilled at diagnosing and repairing personal computers.

* Continuing education in Cisco, networking, Windows, security, web design and programming related materials.

* Currently hold a Public Trust US Security Clearance


Oklahoma City, Oklahoma
Helpdesk Support II 2011 - Present

Provided technical assistance to federal and federally contracted employees assisting with computer, e-mail, password, vpn and application issues.

Operated computer help desk assisting users with problems and solutions.

Used Lotus Notes, Remedy, Office, Active Directory, Bomgar, among others.

HDI Certified Customer Service Representative Oct 2011

Top Performer Award 5/2016, 12/2016, 6/2017, 12/2017 8/2018

Bright House Networks
St. Petersburg, Florida
Customer Support Lead 2002-2011

Provided technical assistance to residential and commercial subscribers, assisting with Internet access and Digital Phone.

Operated computer help desk assisting users with problems and solutions.

Dealt tactfully and effectively with difficult customers

Used CSG, ACSR, Remedy, CMTS, and Netagent among others.

Promoted to Lead August 2005

Took leadership courses including:

Completed Coaching Others for Top Performance Certificate Program through Achieve Global December 2005

Completed Managing the Performance of others Certificate Program through Achieve Global June 2006

Completed Supervisory Skills Certificate Program through Achieve Global June 2006

Special Data Processing, Clearwater, Florida
Inbound Telesales 2002-2002

Effectively communicate the benefits so the customer can make an informed decision. Handle inquiries, set up billing contracts, data entry, and customer service.

Equant Corporation, Clearwater, Florida
Contract Field Tech; OKC area, 2001 - 2001

Performed at-location repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems. Investigated and resolved computer software and hardware problems.

Service Zone, Norman, Oklahoma
Phone Tech, 2000 - 2000

Responded to inbound service calls in a fast-paced, high-volume call center. Assisted users to identify and solve software problems. Action-oriented, focused on solving immediate problems. Diagnosed hardware failure, user errors. Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts.

Bellini's and Tommy's restaurant, Norman and OKC, Oklahoma
Line Cook, 1997 - 2000

Helped with nightly specials. Prepared and presented meals with artistic, visual, and culinary expression. Placed food orders for the following day.

Floyd Hill Grill, Evergreen, Colorado
Sous Chef, 1996 - 1997

Food quality, presentation, and inventory. Lead Line cook and Pastry Chef. Created menus, recipes, and standards for product quality.


Mid- Del Vocational Technical Center, Midwest City, Oklahoma
Certificate, Completion, 2001

Completed course work in Comptia's A+ and Net+ certifications, which has significantly contributed to my expertise in Computer and Information Technology. Received Outstanding Adult Student of the year.


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